SUPPORT DESK
Submit issues or questions regarding KiloLima applications directly to our technical team. Our specialists monitor the desk closely, and response times are typically within 24–48 hours for standard inquiries.
SUPPORT DESK
Pilots can submit issues or questions about KiloLima apps directly through this portal. Our technical team monitors requests continuously, and responses are typically provided within 24–48 hours to ensure your operations remain uninterrupted.
FAQs
How do I submit a support ticket?
You can submit a ticket using the 'Support Form' above. Please specify which calculator app the issue relates to for faster resolution.
What is the typical response time?
Our technical team typically responds to all inquiries within 24 to 48 hours, depending on the complexity of the request.
Are your calculators compliant with FAA/EASA?
Our applications are advisory tools only. They are not approved regulatory documents, not certified as Electronic Flight Bag (EFB) component, and not a substitute for official Aircraft Operating Manual (AFM/POM) or official government publications or company guidance. Our applications are accepted by the FAA in some cases however it is the responsibility of the Pilot in Command to select and verify the appropriate data from official sources.
How do I report a technical bug?
Please use the 'Message/Issue Description' field in the form to provide detailed steps to reproduce the issue, including your device model.